Privacy Policy

Your privacy is important to us. This Privacy Policy explains how CRM Portal collects, uses, stores, and protects your information when you use our website and mobile application.

1. Information We Collect

• Name
• Email Address
• Mobile Number
• Company / Organization Name
• Postal Address
• Profile Photograph
• Documents uploaded by you
• Service requests submitted through the portal
• Device information required for application functionality

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Provide requested services.
• Process client requests.
• Assign employee tasks.
• Maintain request history.
• Send important notifications.
• Improve application performance.
• Respond to customer support requests.

3. Documents Uploaded

Documents uploaded by users are used solely for processing requested services. These documents remain confidential and are accessible only to authorized personnel.

4. Permissions Used

Camera Permission

Used only for capturing profile photos or required documents.

Photos & Files

Used only when you choose to upload documents related to your service request. The application never accesses your files without your action.

Notifications

Used to notify you about:

• Request updates
• Task progress
• Document verification
• Completed services

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse.

6. Sharing Information

We do not sell, rent, or trade your personal information. Information may be shared only with authorized employees involved in delivering the requested services or when required by applicable law.

7. Data Retention

We retain your information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You may:

• View your profile information.
• Update your profile details.
• Change your password.
• Request correction of inaccurate information.
• Request deletion of your account, subject to applicable legal or contractual requirements.

9. Third-Party Services

The application may use trusted third-party services such as push notification providers, analytics, or cloud hosting services to improve functionality. These providers process information according to their own privacy policies.

10. Children's Privacy

Our services are intended for business and professional use. We do not knowingly collect personal information from children under the applicable minimum age.

11. Policy Updates

This Privacy Policy may be updated periodically. Changes become effective immediately after they are published on this page.

12. Contact Us

If you have questions regarding this Privacy Policy, please contact: